Project Background

Konica Minolta's business has been rapidly expanding, with its supply chain covering the globe. However, it faces challenges such as complex procurement processes, frequent urgent procurement situations, and complex supplier information maintenance processes. The workload for maintaining master data is enormous. In response, the company proposed the "One Konica Minolta" strategy to break down barriers and enhance collaboration efficiency and overall value.

Infodator's Hyper Automation Platform has constructed a new integrated management platform for Konica Minolta. Through process mining with iDiscover, it accurately identifies bottlenecks and obstacles in the procurement process, particularly focusing on key variants in purchasing requests. This comprehensive optimization of the entire procurement process, combined with the automation of a large number of repetitive tasks using iBot digital employees, has achieved the full-chain automation upgrade of business processes.

Project Description

Process Mining:

Through iDiscover, process diagrams are established, covering processes from the issuance and approval of procurement requests, bidding, to subsequent steps such as ordering, delivery, warehousing, reconciliation, supplier admission, and supplier performance evaluation. It monitors non-compliant procurement requests and associated upstream and downstream information, accurately identifies the root causes of process stagnation, and ensures process transparency and compliance.

Comprehensive Automation Deployment:

Since 2018, Konica Minolta has phased in digital employees, with 8 phases of cooperation starting from specific business scenarios in various departments, then connecting previously implemented scenarios, forming automated business process lines, and finally achieving departmental collaboration, linking automation across departments.

End-to-End Collaboration Across the Chain:

The Super Automation Platform connects seven departments: Procurement, Logistics, Sales, IT, Finance, Education Center, and Human Resources. It integrates six business systems: OA, email, MDM, procurement, SAP, and tax, enabling end-to-end process automation, breaking down departmental barriers, significantly shortening the procurement cycle, and reducing costs while increasing efficiency.

Project Results

Infodator has developed an integrated super automation platform for Konica Minolta, achieving a qualitative leap from relying on RPA robots to collaborating deeply with digital employees. This aligns with Konica Minolta's long-term vision for digital transformation. Business processing time has been reduced from 15 days to 10 minutes, monthly order processing has increased by several tens of times, error rates have decreased from 14% to 0.3%, saving 2,270 person-days per year. The efficiency per capita has reached the top in the industry, and the automated projects implemented in collaboration were selected as the KM Global Annual Technology Innovation Projects.